Wholesale FAQ
Requirements
We welcome online and brick and mortar stores. Other sales such as pop ups and temporaries are evaluated on a case by case basis. We require a Tax ID upon opening a wholesale account. If you have any questions or would like to apply to become a retail partner, please reach out to us via the 'Contact us' link in the footer.
Ordering
Orders must be submitted via email, via our website or by phone. Orders will not be accepted without a valid credit card. You will receive an order confirmation at the time your online order is placed. If you place an order over the phone or via text, you can expect an email confirmation within 48 hours. Please allow longer for orders placed at shows or during road appointments.
We welcome you to use our "Chat with us" feature at ANY time and for any reason! We want to help you curate your order to best maximize your sales. An expert will be standing by to assist! Hint: WE KNOW BEST SELLERS!
Minimums
Each brand we represent has their own policy. Please inquire for more information and to find out about new customer promotions.
Instock vs. Preorder
Take note that the many of our products are only available for preorder. Please understand that our brands are primarily all handmade. Each brand is owned and operated by small business owners, like each of us, who are committed to quality and the integrity of the items they put out. Kindly understand that because of the nature of our goods, turn around times may be a little longer than you are used to. If we do have an item in stock and available, it will be shipped within 1-3 weeks. If it is on preorder it can take anywhere from 2-8 weeks. Please include CC information with all orders to avoid any delays.
Backorders
Backordered items will be added to a second invoice to ship when the product becomes available again. Back orders will not be charged until they are ready to ship out. Discontinued items are subject to drop without warning.
Territory protection
Varies by brand with a minimum purchase. Please ask one of our team members if you qualify.
Payment
Our Brands accept all major credit cards & some accept PayPal or Venmo. If you are checking out from our site directly you will be given the payment options at the time of checkout. Most orders charged at the time of shipping, with the exception of Spark'l Bands, which are charged before the production of your order begins. Custom or special orders will require payment up front. If you are interested in special terms please inquire with your sales representative, as this is at the desecration of each designer.
Shipping
You will receive an order confirmation via email at the time your order is placed. Turn around time varies from brand to brand but is typically between 4-6 weeks. Spark'l bands may take longer. These times may increase during trade show season, and holidays. Our vendors ship using USPS, UPS, or FEDEX. If you are not able to accept mail from one of these carries, please let us know at the time the order is placed.
Tracking
You will receive a tracking number at the time your order ships.
Returns
If you are dissatisfied with a purchase you may request an exchange within 10 days of receiving your order. Approval varies by brand and is at the discretion of each brand owner. A merchandise exchange or store credit will be issued upon approval. Custom or customized items are not eligible for returns or exchanges. of any kind. Monetary refunds will not be issued. All returned items must be accompanied by a return authorization form issued by your sales rep, once approved by the manufacturer.
Customer is responsible for return shipping. If you would like us to send you a prepaid label we are happy to do so. The amount will be deducted from your return credit.
If you choose to ship using your own label, tracking info is strongly encouraged as we are not responsible for return packages lost in transit.
Damages
We are happy to exchange or repair items that arrive damaged. Damages must be reported to your sales rep, including photos, within 5 days of receiving your order. Should you receive the wrong item, please contact us within 5 days of receiving. We will issue an RA form and send via email. As soon as we receive your return, your replacement will be shipped. Returns sent without approval will be refused. Manufacturers are NOT responsible for items lost if no RA slip is included in the return package. Tracking info is strongly encouraged as we are not responsible for return packages lost in transit.
Repairs
We are happy to accommodate repairs! If you purchased items from us at any time, they will likely be repaired at no charge. If you have personal items you simply need repaired i.e. Jewelry and accessories - we will see what we can do to help! Contact us to take advantage of these services.